Female attitudes in the workplace

Why do smart, capable women act in ways detrimental to their career mobility (not to mention mental health)? During my career, working with literally thousands of professional men and women and comparing their behaviors, I found the answer to that question through inquiry and study: From early childhood, girls are taught that their well-being and ultimate success are contingent upon acting in certain stereotypical ways, such as being polite, soft-spoken, compliant, and relationship-oriented. Throughout their lifetimes, this is reinforced through media, family, and social messages.

It’s not that women consciously act in self-sabotaging ways; they simply act in ways consistent with their learning experiences. Even women who proclaim to have gotten “the right”messages in childhood from parents who encouraged them to achieve their full potential by becoming anything they want to be find that when they enter the real world, all bets are off. This is particularly true for many African American women who grew up with strong mothers.

Whether by example or encouragement, if a woman exhibits confidence and courage on a par with a man, she is often accused of being that dreaded “b-word.” Attempts to act counter to social stereotypes are frequently met with ridicule, disapproval, and scorn.

Whether it was Mom’s message—“Boys don’t like girls who are too loud”—or, in response to an angry outburst, a spouse’s message—“What’s the matter? Is it that time of the month?”—women are continually bombarded with negative reinforcement for acting in any manner contrary to what they were taught in girlhood. As a result, they learn that acting like a “nice girl”is less painful than assuming behaviors more appropriate for adult women (and totally acceptable for boys and adult men).

In short, women wind up acting like little girls, even after they’re grown up.

Now, is this to say gender bias no longer exists in the workplace? Not at all. The statistics speak for themselves. Additionally, women are more likely to be overlooked for developmental assignments and promotions to senior levels of an organization. Research shows that on performance evaluation ratings, women consistently score less favorably than men. These are the realities.

But after all these years I continue to go to the place of “So what?” We can rationalize, defend, and bemoan these facts, or we can acknowledge that these are the realities within which we must work. Rationalizing, defending, and bemoaning won’t get us where we want to be. They become excuses for staying where we are.

Although there are plenty of mistakes made by both men and women that hold them back, there are a unique set of mistakes made predominantly by women. Whether I’m working in Jakarta, Oslo, Prague, Frankfurt, Trinidad, or Houston, I’m amazed to watch women across cultures make the same mistakes at work. They may be more exaggerated in Hong Kong than in Los Angeles, but they’re variations on the same theme. And I know these are mistakes because once women address them and begin to act differently, their career paths take wonderful turns they never thought possible.

So why do women stay in the place of girlhood long after it’s productive for them? One reason is because we’ve been taught that acting like a nice girl—even when we’re grown up—isn’t such a bad thing. Girls get taken care of in ways boys don’t. Girls aren’t expected to fend for or take care of themselves—others do that for them. Sugar and spice and everything nice—that’s what little girls are made of. Who doesn’t want to be everything nice? People like girls. Men want to protect you. Cuddly or sweet, tall or tan, girls don’t ask for much. They’re nice to be around and they’re nice to have around—sort of like pets. Being a girl is certainly easier than being a woman. Girls don’t have to take responsibility for their destiny. Their choices are limited by a narrowly defined scope of expectations.

And here’s another reason why we continue to exhibit the behaviors learned in childhood even when at some level we know they’re holding us back: We can’t see beyond the boundaries that have traditionally circumscribed the parameters of our influence. It’s dangerous to go out-of-bounds. When you do, you get accused of trying to act like a man or being “bitchy.”

All in all, it’s easier to behave in socially acceptable ways. This might also be a good time to dispel the myth that overcoming the nice girl syndrome means you have to be mean and nasty. It’s the question I am asked most often in interviews. Some women have even told me they didn’t read on because they assumed from the title that it must contain suggestions for how to be more like a man. Nothing could be further from the truth. If I’ve said it once, I’ve said it literally five hundred times in the last ten years: Nice is necessary for success; it’s simply not sufficient. If you overrely on being nice to the exclusion of developing complementary behaviors, you’ll never achieve your adult goals.

Learn to have a wider variety of responses on which to draw. When we live lives circumscribed by the expectations of others, we live limited lives. What does it really mean to live our lives as girls rather than women? It means we choose behaviors consistent with those that are expected of us rather than those that move us toward fulfillment and self-actualization. Rather than live consciously, we live reactively.

Although we mature physically, we never really mature emotionally. And while this may allow us momentary relief from real-world dilemmas, it never allows us to be fully in control of our destinies. Missed opportunities for career-furthering assignments or promotions arise from acting like the nice little girl you were taught to be in childhood: being reluctant to showcase your capabilities, feeling hesitant to speak in meetings, and working so hard that you forget to build the relationships necessary for long-term success.

These behaviors are magnified in workshops at which men and women are the participants. My work in corporations has allowed me to facilitate both workshops for only women and leadership development programs for mixed groups within the same company. Even women whom I’ve seen act assertively in a group of other women become more passive, compliant, and reticent to speak in a mixed group. When men are around, we dumb down or try to become invisible so as not to incur their wrath.

Recognize these traits in yourself. And never put yourself down again!

Women of Inspiration: Susan Carland

Susan Carland was born in Melbourne, Australia. A writer, sociologist and academic, Carland completed her PhD in the School of Political and Social Inquiry at Monash University in Melbourne in 2015. Her research and teaching focus on gender, sociology, terrorism and Islam.

The word I choose is hope – hope is a boat that we can get into when everything is difficult.

Q. What really matters to you?

What matters to me most – what drives me the most – is service. But I don’t believe service has to be grand; service is not only relevant on the scale of opening an orphanage, but includes those tiny acts of everyday service, whether they be to your own children or to your neighbour. Because the ultimately happy and content life is actually the life that you give away.

There’s a great quote attributed to Muhammad Ali that goes something like, ‘Service to others is the rent you pay for your room here on earth.’ That really makes sense to me and is something that I’ve tried to live within myself, though I fail regularly. I’m always telling my children to look for opportunities to help, even if it’s just when they see an older person struggling with a trolley in the supermarket. Because, in the end, a life of service is the only life that makes sense.

Raising my children with strong beliefs and values matters to me. I want them to be happy with who they are, but to never develop a sense of spiritual arrogance; I want them to see the core dignity in every human being and to respect that. It’s not about us and them – Muslim and non-Muslim – because we are all people and can only function as a society if we respect one another. I believe that every person is potentially good, so engaging with people with that in mind allows for respect; without respect, there’s an assumption of superiority – there is no dignity in an interaction like that.

It’s about giving people the benefit of the doubt, even when they probably don’t deserve it. It’s about dealing with people with compassion, even when we don’t want to. The challenge is to ask yourself what you can do to try and create the society that you want to be a part of and that you want to see flourish. We must deal with each other with compassion if we are going to counteract what is happening in the world.

I am Muslim. I had a very good experience in the Baptist church growing up, but, when I was seventeen I started to wonder why I believed what I did; I didn’t know whether it was the truth, so I started looking into other religions. There was a lot of noise surrounding Islam – the typical things Westerners and non-Muslims say about it being sexist, outdated and barbaric – but I realised that Islam was in fact the antithesis of what was being presented to me. And what was at the heart of it made a lot of sense. In fact, it felt like a continuation of what I was raised to believe.

After 9/11, I definitely started to feel the burden of the international representation of Islam. I remember people saying, ‘It’ll have to get better soon,’ but the negative representation hasn’t gone away. If anything, it’s escalating. But, even when I engage with people who are incredibly rude, I try to remember to give them the benefit of the doubt. I know how often I feel I’ve been wrong or changed my mind, so I have the awareness that other people, too, can change their minds.

Q. What brings you happiness?

It’s when I feel most useful. We live in a society in which there is so much noise and so much pressure for self-promotion and narcissism: ‘Pay attention to me! This is my CV!’ But I find contentment in the quiet life of service, in any capacity.

Q. What do you regard as the lowest depth of misery?

True misery is when people have no hope, when they are in a situation they feel they cannot change. But, people can endure anything if they feel there is hope; even in situations of horrific injustice, inequality and fear, if they have hope, they will get through it. And if they don’t have hope, then it’s our responsibility to bring them hope.

Q. What would you change if you could?

I would change inequality. If you look at every injustice, pain or hurt, it comes from a place of inequality, of people crushing other people on a big level or small – in fact, I would struggle to find any problem in the world that didn’t have inequality at its heart. If we could get rid of that, things would be so different.

Q. Which single word do you most identify with?

Hope. Although, if someone were to describe me, they would probably say ‘trying’ – the sense of never achieving and always failing, but of keeping going. But, the word I choose is hope – hope is a boat that we can get into when everything is difficult.